Privacy Policy

Last updated: 21 Oct 2025

Hachi Seafood Co., Ltd. (“Hachi Seafood”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data in accordance with Vietnamese law, including Decree 13/2023/NĐ-CP on Personal Data Protection.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, place an order, or interact with us through any online or offline channel.

1. Information We Collect

We collect personal information only when necessary to fulfil your order, provide services, or improve your experience.
 Information we may collect includes:

a. Personal Identifiable Information

  • Full name

  • Contact number

  • Email address

  • Delivery address

  • Billing address

b. Transactional Information

  • Payment details (collected via secure payment gateway; we do not store credit card numbers)

  • Purchase history and order preferences

c. Technical Information

  • Browser type, IP address, device information, and browsing activity (via cookies or analytics tools)

d. Communications

  • Messages, enquiries, or feedback submitted through our forms, chat, or social channels

2. Purpose of Collection and Use

We use your data only for legitimate business and operational purposes, including:

  • Processing and fulfilling your orders

  • Communicating delivery updates or service notifications

  • Providing customer support

  • Improving our website, services, and logistics performance

  • Sending promotions, newsletters, or updates (only with your consent)

  • Complying with legal and regulatory obligations in Vietnam

We do not sell or rent personal data to any third party.

3. Consent

By providing your information and using our website, you consent to the collection, use, and processing of your personal data in accordance with this Privacy Policy.
 You may withdraw your consent at any time by contacting us (see Section 10). However, withdrawal may affect our ability to provide certain services.

4. Data Retention

Your personal data will be retained only for as long as necessary to fulfil the purposes stated above, or as required by Vietnamese law (for example, tax or accounting obligations).
 Once data is no longer needed, it will be securely deleted or anonymised.

5. Data Sharing and Disclosure

We may share data only under the following conditions:

  • Service Providers: Trusted third parties (e.g., delivery partners, payment processors, IT support) that help us operate our business.

  • Legal Compliance: When required by Vietnamese authorities, courts, or to protect our legal rights.

  • Business Transfers: In the event of a merger, acquisition, or restructuring, provided that any receiving party upholds equivalent data protection standards.

All partners handling personal data must comply with the requirements of Decree 13/2023/NĐ-CP and Hachi Seafood’s internal data protection standards.

6. Data Security

We implement appropriate technical and organisational measures to safeguard your personal data against:

  • Unauthorised access

  • Loss, misuse, or alteration

  • Disclosure or destruction

Data transmitted online (such as payments) is encrypted via SSL/TLS technology.

While we take strong measures, no online transmission is 100% secure. You share information with us at your own risk.

7. Cookies and Tracking Technologies

Our website uses cookies to:

  • Improve site performance

  • Personalise content

  • Analyse visitor traffic

You may disable cookies in your browser settings, but certain features of the site may not function properly as a result.

8. Your Rights Under Vietnamese Law

Under Decree 13/2023/NĐ-CP, you have the following rights regarding your personal data:

  • Right to Know: You have the right to know what data we collect and how we use it.

  • Right to Access: You can request a copy of your data.

  • Right to Rectify: You can request corrections of inaccurate or incomplete data.

  • Right to Delete: You may request deletion of your data (subject to legal retention obligations).

  • Right to Withdraw Consent: You may withdraw consent for specific or all processing purposes.

  • Right to Complain: You may file complaints with the Ministry of Public Security (MPS) if you believe your data rights have been violated.

Requests can be made by contacting us (see Section 10). We will respond within 72 hours as required by law.

9. Cross-Border Data Transfers

If any data is transferred outside Vietnam (for example, to third-party cloud providers), such transfers will only occur where:

  • The receiving party provides equivalent data protection safeguards; and

  • The transfer complies with Vietnamese data export regulations.

Currently, all Hachi Seafood data is hosted primarily in Vietnam-based servers.

10. Contact Information

If you have questions or requests about this Privacy Policy or your personal data rights, please contact us:

📧 Email: [privacy@hachiseafood.vn]
 📞 Hotline: [Insert number]
 🏢 Address: [Insert company address, e.g., Ho Chi Minh City, Vietnam]

We will review and respond to all enquiries promptly and in accordance with Vietnamese data protection laws.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in law or business practices. Updates will be posted on this page with a revised “Last updated” date.
 Your continued use of our website or services after such updates constitutes acceptance of the revised policy.